The Cabinet Office, on an annual basis, publishes a report to Parliament on the performance of Departments in replying to Members/peers correspondence. Information relating to 2008 will be published as soon as it has been collated. The report for 2007 was published on 20 March 2008, Official Report, columns 71-74WS. Reports for earlier years are available in the Library of the House. When responding to all correspondence, the Department abides by the guidance as set out in “Handling correspondence from MPs, Lords, MEPs and Members of Devolved Assemblies” which was published by the Cabinet Office in July 2005.
In respect of e-mails, the Department is not be able to provide the information within the disproportionate cost limit (£750) as to do so would require gathering information from every official in the Department.