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Home Energy Efficiency Scheme

Volume 486: debated on Monday 12 January 2009

To ask the Secretary of State for Energy and Climate Change what the waiting time for emergency work to be carried out under the Warm Front scheme is; and if he will make a statement. (243817)

Warm Front is not designed to be, and cannot act as, an emergency service.

Currently, eaga plc, the Scheme Manager, has a target timescale for performing the survey on a property of 21 working days following application. Following this survey, where a heating measure has been recommended the Scheme Manager has a target to complete this work within 120 working days. In practice most measures are installed well within this timeframe, with a current average waiting time for a survey of less than 10 days, and a further average waiting time of less than 66 days for the installation of a heating measure this year.