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Departmental Telephone Services

Volume 486: debated on Monday 12 January 2009

To ask the Secretary of State for Health how many telephone numbers for which callers are charged at the rate applicable to 0845 numbers are used by (a) his Department and (b) its executive agencies for public access to services. (246973)

The Department runs or supports six 0845 telephone numbers for use by the public.

Two of these numbers, those serving recruitment for social care and social workers, will be moved over to the new 0300 tariff by the end of February. The use of 0845 numbers for the other four lines is currently under review.

The Department’s Executive agencies, the Medicines and Healthcare products Regulatory Agency and the NHS Purchasing and Supply Agency have no 0845 or similar cost telephone numbers for use by the public.