The Epsilon IT changes were delivered at a cost of £8.56 million. This reflects costs over a 12-month lifecycle from design through to implementation.
The core components in scope included:
mandatory policy changes to allow accurate Single Payment Scheme 2008 payments;
automated management of customer land transfer details;
simplified management of customer entitlements;
providing a unique point of access for customer documents.
The cost includes design, build and delivery of a functional system but excludes wider business change costs.