Skip to main content

Revenue and Customs

Volume 486: debated on Tuesday 13 January 2009

To ask the Chancellor of the Exchequer how inspectors of HM Revenue and Customs are (a) incentivised, (b) appraised for promotion and (c) remunerated. (244911)

HMRC inspectors, in common with all HMRC staff below the senior civil service, are subject to a single pay and appraisal system which includes recognition bonuses for exceptional performance, top performance bonuses for those attaining the top marking as part of their annual appraisal, consolidated pay awards, and promotion on merit.

To ask the Chancellor of the Exchequer what HM Revenue and Customs' policy is on answering enquiries from hon. Members; and if he will make a statement. (245287)

HMRC aim to reply to 80 per cent. of all correspondence within 15 working days, and 95 per cent. within 40 days. There is no separate target relating specifically to enquiries from Members of Parliament. Hon. Members can use the dedicated hotlines that HMRC have in place for specific issues, such as the ‘MP hotline’ for telephone queries about constituents' tax credits claims.