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Departmental Telephone Services

Volume 486: debated on Wednesday 14 January 2009

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform how many telephone numbers for which callers are charged at the rate applicable to 0845 numbers are used by (a) his Department and (b) its executive agencies for public access to services. (246991)

From the central records available there are seven 0845 telephone numbers services administered by the Department for public use.

I have asked the chief executives of the Department’s agencies to respond directly to the hon. Member.

Letter from Gareth Jones, dated 13 January 2009:

I am responding on behalf of Companies House to your recently tabled Parliamentary Question to the Minister of State for Business Enterprise and Regulatory Reform.

Companies House has one 0845 number, (0845 757 3991), used as first-line support for customers using the Companies House Direct search service.

Letter from Stephen Speed, dated 13 January 2009:

The Minister of State, Department for Business, Enterprise and Regulatory Reform has asked me to reply to your question (2008/446), how many telephone numbers for which callers are charged at the rate applicable to 0845 numbers are used by (a) his Department and (b) its executive agencies for public access to services.

The Insolvency Service has three 0845 lines. These are; The Insolvency Service Enquiry Line, The Redundancy Payments Helpline and The Enforcement Hotline.