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Crisis Loans: Telephone Services

Volume 486: debated on Wednesday 21 January 2009

To ask the Secretary of State for Work and Pensions (1) what proportion of calls to the Crisis Loan Helpline have been dropped or cut off before being answered in each of the last 12 months; (248605)

(2) how long it has taken to answer calls to the Crisis Loan Helpline on average in each of the last 12 months.