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Royal Mail

Volume 486: debated on Wednesday 21 January 2009

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what steps Royal Mail is taking to (a) reduce its costs and (b) cut its overheads. (249603)

This is an operational matter for Royal Mail. I have therefore asked the chief executive, Adam Crozier, to reply direct to my hon. Friend.

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what steps Royal Mail is taking to improve its quality of service. (249604)

This is an operational matter for Royal Mail. I have therefore asked the chief executive, Adam Crozier, to reply direct to my hon. Friend.