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Pensioners: Payments

Volume 486: debated on Thursday 22 January 2009

To ask the Secretary of State for Work and Pensions how many pensioners had payment of their pension suspended as a result of their mail being returned by the post office to a Pensions Office in the last 12 months. (247897)

To ask the Secretary of State for Work and Pensions if he will make it his policy that pension payments continue to be made in circumstances where mail sent to pensioners is returned to a pensions office at least until the reasons for the return of mail have been established. (247819)

It is the current policy within the Department for Work and Pensions that if mail that has been sent to our customer is returned, as it appears they are no longer at that address, then inquiries are conducted before any decision to suspend payment is considered by the decision maker. These inquiries will include; telephoning last known number, a referral to local service and making inquiries of local social services to see if they know of the customer.