Since the realignment of the EDS and BT contracts in 2005 the overall combined spend with EDS and BT is on track to reduce by around 40 per cent. from the overall spend of £840 million in 2005-06 to around £508 million by 2010-11.
At the same time IT operational performance has improved, with all 25 of the Department's major critical systems available 100 per cent. of the time in August 2008.
The BT contract has also provided the Department with a single modern converged telephony data network that has enabled new contact centre technology, offering major improvement dealing effectively with the growth in customer call volumes.