I have been asked to reply.
As the Minister for Intellectual Property I have met the PRS, and my officials have frequent exchanges with the PRS, in which these matters have been covered. The PRS have confirmed that by the end of January they will publish a draft Code of Practice governing customer relations, and establishing an independent complaints procedure. I will continue to follow this closely, and will want to see how stakeholders respond to that draft. As regards small businesses, as explained on 12 November 2008, Official Report, column. 917, it was suggested to the PRS that they reflect on the range and type of business which they licence.