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Departmental Correspondence

Volume 487: debated on Wednesday 28 January 2009

To ask the Secretary of State for Scotland what his Department’s average response time to a letter received from (a) an hon. Member and (b) a member of the public was in each of the last three years. (251452)

The information is as follows.

(a) The Cabinet Office, on an annual basis, publishes a report to Parliament on the performance of Departments in replying to Members’ correspondence. Information relating to 2008 will be published as soon as it has been collated. The report for 2007 was published on 20 March 2008, Official Report, columns 71-74WS. Reports for earlier years are available in the Library of the House.

(b) The Scotland Office publishes statistics on the handling of correspondence from members of the public in our annual report. The annual reports for 2007-08 and earlier are available on the SO website at:

The Scotland Office aims to respond to all correspondence from members of the public within 15 working days of receipt.