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Post Office Card Account

Volume 487: debated on Wednesday 28 January 2009

To ask the Secretary of State for Work and Pensions pursuant to the answer of 12 January 2009, Official Report, column 42W, on the Post Office Card Account, if he will place in the Library a copy of the script of the message that staff use when speaking to customers. (248739)

When discussing account options with customers staff use the messages contained in the document ‘Collecting Account Details’. This is guidance rather than a script. A copy of this document will be placed in the Library.