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Adjudicator's Office: Correspondence

Volume 487: debated on Wednesday 28 January 2009

To ask the Chancellor of the Exchequer what targets his Department set for the Adjudicator's Office to respond to correspondence in (a) 2007-08 and (b) 2008-09; and what his assessment is of the performance of the Adjudicator's Office against these targets. (251176)

HM Revenue and Customs does not set targets for the Adjudicator's Office. The performance targets for the Adjudicator's Office are set out in its annual business plan. The targets for dealing with correspondence, along with performance against these targets, are as follows:

1. When a customer first contacts the Adjudicator's Office and a written response is required, 95 per cent. of responses will be within 10 working days. Actual performance against this was 97.3 per cent. in 2007-08.

2. 95 per cent. of investigation correspondence dealt with within 15 days. Actual performance against this was 98.3 per cent. in 2007-08.

Information relating to 2008-09 performance will collated at the end of the financial year and will be published in the Adjudicator's Office 2008-09 annual report.