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Waste Disposal

Volume 487: debated on Wednesday 28 January 2009

To ask the Secretary of State for Communities and Local Government whether consideration for compensation payments for householders whose bins are not collected on time falls within the scope of the Redress Review. (251721)

The Empowerment White Paper Communities in Control: Real people, real power announced that there would be a concise review of the current arrangements across public services, the private sector and in other countries to look at the feasibility and practicality of introducing and extending the idea of redress for citizens where their council services fail to meet agreed standards. The Secretary of State asked David Cook, Chief Executive of Kettering borough council to chair this independent review, which will consider a range of issues—including the potential role of compensation—and produce recommendations to ensure that local services are putting the consumer at the heart of everything they do. The review is expected to report in spring 2009.