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Cemeteries: Complaints

Volume 487: debated on Monday 2 February 2009

To ask the Secretary of State for Communities and Local Government how many complaints the Local Government Ombudsman has received relating to the administration of cemeteries in the last 24 months; and how many were upheld in whole or in part. (252466)

During the two-year period January 2007 to December 2008, the Local Government Ombudsman received 73 complaints related to cemeteries and crematoria. Of these, five were outside their jurisdiction and 21 were premature and so were referred back to the council. Of the 47 cases that were investigated, six are still waiting a decision. Of the 41 cases determined, there were no formal findings of maladministration, although local settlements were reached in six cases, which can be regarded as an acceptance of fault by the Council.