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Bereavement Benefits

Volume 487: debated on Tuesday 3 February 2009

To ask the Secretary of State for Work and Pensions what the target processing period is for applications for bereavement benefit. (249683)

[holding answer 20 January 2009]: There is no national target for the processing of applications for bereavement benefits although we aim to deliver bereavement allowance within 15 days and bereavement payment within 10 days.

Payment of bereavement benefits has now been centralised nationally into two benefit delivery centres at Arbroath and Dover in order to improve the service to our customers. Between April and December 2008 new bereavement allowance claims were processed in just over 15 days on average and new bereavement payment claims in just over nine days on average.