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Housing Benefit

Volume 487: debated on Tuesday 3 February 2009

To ask the Secretary of State for Work and Pensions what the average time taken to process a housing benefit claim was in each year since 1997. (253119)

The available information is in the table:

Average days to process housing benefit claims—2001-02 to 2007-08

Average days

2001-02

59

2002-03

53

2003-04

50

2004-05

45

2005-06

37

2006-07

33

2007-08

27

Notes:

1. Housing benefit claim processing times are measured in calendar days from the day a claim is received to the date a decision is made.

2. Claim processing performance data is supplied to DWP by local authorities and is un-audited.

3. Not all local authorities provide all four quarters worth of data. Where a local authority has not provided data in a particular quarter, the data they have provided is multiplied to cover the appropriate period; this is then used to calculate the national average.

Source:

Local authority management information returns to DWP