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UK Border Agency

Volume 487: debated on Tuesday 3 February 2009

To ask the Secretary of State for the Home Department how the efficiency of caseworkers in the UK Border Agency in terms of numbers of cases dealt with is monitored. (252120)

As part of developing the annual business plans, performance targets and budgets are set as a joint process taking account of staff productivity. Performance and staffing are then monitored throughout the year as part of normal management reviews from team to board level.

To ask the Secretary of State for the Home Department how many full-time equivalent caseworkers there are in the UK Border Agency. (252121)

The number of full-time equivalent caseworkers in the UK Border Agency is as follows:

7770 full-time equivalents engaged in core casework processes. These are defined as operational staff involved in making decisions on migration, visa, asylum or criminal case applications.

4600 full-time equivalents engaged in processes that support the decision making. These are staff undertaking tasks allied to the core casework process, for example: call centres, processing payments, registering applications, customer services, MP's correspondence, Freedom of Information Requests, enforcing decisions. These are teams that operate around registering and concluding aspects of dealing with applications.

These figures include posts abroad in International Group, previously known as UK Visa and then part of the Foreign and Commonwealth Office.

To ask the Secretary of State for the Home Department how many individual cases are with caseworkers at the UK Border Agency. (252122)

We do not routinely collect this information in this way for all cases across all workstreams, we have therefore been unable to produce the answer at present. I will write to my hon. Friend and place a copy in the Library of the House.