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Departmental Telephone Services

Volume 487: debated on Wednesday 4 February 2009

To ask the Secretary of State for Culture, Media and Sport for what reasons the telephone number given for each of the private offices of Ministers in his Department in the List of Ministerial Responsibilities is that of his Department’s main switchboard. (251693)

[holding answer 27 January 2009]: The telephone number included in the List of Ministerial Responsibilities routes callers to the Department’s Public Engagement and Recognition Unit, who are able to provide responsive advice to hon. Members on issues such as the progress of correspondence and parliamentary questions.

The List of Ministerial Responsibilities is a public document, published on the Cabinet Office website. As such, members of the public may also require assistance from the public engagement and recognition unit, which aims to answer as many calls as possible without transfer. Switchboard staff in the unit are able to transfer any calls requiring contact with Ministers direct to Private Offices.