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Patient Choice Schemes

Volume 487: debated on Tuesday 10 February 2009

To ask the Secretary of State for Health what percentage of slots on the Choose and Book system were reported to be unavailable when requested by patients in the last 12 weeks for which figures are available. (254155)

The Department does not collect information on the percentage of slots unavailable for patients to book into.

The Department does collect the number of instances of slot unavailability as reported by The Choose and Book Appointments Line (TAL), expressed as a ratio of all successful direct bookings. This is presented for the last 12 weeks for which figures are available covering the period week ending 9 November 2008 to week ending 25 January 2009 in the following table.

Slot unavailability

Total weekly directly bookable service outpatient bookings

Slot issues as percentage of bookings

9 November 2008

11,121

77,534

14.3

16 November 2008

11,234

77,141

14.6

23 November 2008

12,302

74,370

16.5

30 November 2008

12,221

73,206

16.7

7 December 2008

11,305

73,498

15.4

14 December 2008

9,412

69,313

13.6

21 December 2008

8,506

70,731

12.0

28 December 2008

3,357

35,312

9.5

4 January 2009

3,145

66,099

4.8

11 January 2009

6,125

86,609

7.1

18 January 2009

6,583

84,902

7.8

25 January 2009

7,099

87,567

8.1

102,410

876,282

11.7

Notes:

1. The weekly report expresses the percentage as a percentage of successful directly bookable service bookings.

2. Individual national health service trusts are responsible for ensuring that enough appointments slots for first outpatient appointments are made available through the Choose and Book system to ensure patients and general practitioners can book into them electronically.

Source:

Choose and book weekly report as recorded by the Choose and Book Appointments Line (TAL)