Skip to main content

Departmental ICT

Volume 487: debated on Tuesday 10 February 2009

To ask the Secretary of State for Work and Pensions which ICT projects initiated by his Department were abandoned before completion in each year since 1997; what costs were incurred on each project; who the contractors were; what the date of (a) commencement and (b) abandonment was in each case; and if he will make a statement. (251138)

The Department for Work and Pensions (DWP) was created in June 2001. Prior to that, the provision of detailed project information was the responsibility of different Departments and agencies.

Although the DWP does not have any discrete IT projects, it has a number of projects and programmes that include changes to, or new enabling, IT to a greater or lesser extent.

At present the Department has over 200 change projects, a significant number of which have an IT element which is critical to the success of the project. The number of projects in train at any one time will vary and the duration of the project lifecycle is usually more than one calendar year.

Provision of all information requested can be provided only at a disproportionate cost. We have provided such information as is readily available in the following table. This includes:

those projects that have been formally abandoned before completion, in the last five years where the IT element is such that non-delivery of the IT would have significantly affected the project's ability to deliver the intended outcomes and where the investment in the project exceed £1 million;

the investment costs incurred and the main IT contractors involved, where appointed; and

the financial years in which the project commenced and was abandoned.

Project name

Main IT Contractor

Commencement

Abandonment

Investment expenditure(£ million)

Benefits Processing Replacement Programme1

IBM—Solution Design Services

2004-05

2006-07

143.0

Retirement Planner2

Accenture—Solution Provider; EDS—Solution Operator

2003-04

2005-06

11.2

Document Management

None appointed at time of cancellation

2004-05

2006-07

1.4

1 BPRP: Of the total investment in BPRP, £73 million of the £143 million has been of continuing value to the Department. This is detailed in the Jobcentre Plus 2006-07 annual accounts. Part of the residual investment has been reimbursed to the Department, in work and kind, by the project's main contractor.

2 Retirement Planner: A closure date of 2004-05 was reported in a previous parliamentary question response. Ministerial agreement to suspend the project was finalised in 2005-06.

3 Including future commitments.

The costs of running the solutions implemented by the projects and programmes are not included as in the great majority of cases they are more than compensated for by the financial and non financial benefits they generate.

Any initiatives that are associated with ongoing system improvements or enhancements as part of normal Departmental business are also excluded.

To ask the Secretary of State for Work and Pensions for what proportion of time each of his Department’s 25 critical systems were available in each month in 2008. (254527)

The information is not held in the format requested. The availability of the Department’s IT systems is calculated in a service measurement period (SMP) and not on a monthly basis. This cycle is based on the fiscal year.

The following information supplied shows the availability of the Department’s top 25 IT systems covering the period from 14 January 2008 up to and including 11 January 2009.

Each ‘Top 25’ system has reported 100 per cent. availability each reporting period in 2008 except where detailed as follows.

Application

SMP11 14/01/08 to 10/02/08

SMP12 11/02/08 to 16/03/08

SMP01 17/03/08 to 13/04/08

SMP02 14/04/08 to 11/05/08

SMP03 12/05/08 to 15/06/08

SMP04 16/06/08 to 13/07/08

FRAIMS

100.00

99.77

100.00

100.00

100.00

100.00

Messaging

100.00

100.00

100.00

100.00

100.00

100.00

Local Payment System (LPS)

100.00

99.76

99.97

100.00

99.91

100.00

Programming Accounting System (PACS)

100.00

100.00

100.00

100.00

100.00

100.00

Resource Management (RM)

100.00

100.00

100.00

100.00

99.47

99.02

Customer Management System (CMS)

99.26

99.86

100.00

100.00

100.00

100.00

Incapacity Allowance (INCAP)

100.00

100.00

99.74

100.00

100.00

100.00

Income Support GB (ISCS)

100.00

100.00

100.00

100.00

100.00

100.00

Job Points

100.00

99.19

100.00

100.00

100.00

99.63

Job Seekers Allowance (JSA)

100.00

100.00

100.00

100.00

100.00

100.00

Labour Market System (LMS)

100.00

100.00

100.00

100.00

100.00

100.00

Social Fund (SFCS)

100.00

100.00

100.00

100.00

100.00

100.00

Employer Direct Online (EDON)1

100.00

100.00

100.00

100.00

Housing Benefit Subsidy Data Collection (HBSDC)

100.00

100.00

100.00

100.00

100.00

100.00

Employment Support Application (ESA)2

Customer information Service (CIS)

99.63

99.97

100.00

100.00

100.00

99.58

Pension Forecasting System (PFS)

100.00

99.89

100.00

100.00

100.00

100.00

Pension Services GB (PSCS)

100.00

100.00

100.00

100.00

100.00

100.00

Pension Services NI (PSCS)

100.00

100.00

100.00

100.00

100.00

100.00

Pension Transformation Programme (PTP)

100.00

100.00

100.00

100.00

99.66

100.00

CA

100.00

100.00

100.00

100.00

100.00

100.00

Disability Living Allowance (DLA)/Attendance Allowance (AA)

100.00

100.00

100.00

100.00

100.00

100.00

Child Support (CSCS)

100.00

100.00

100.00

99.79

100.00

100.00

CS2

100.00

99.85

99.90

99.87

99.99

100.00

CSA DMS

100.00

100.00

100.00

100.00

100.00

100.00

Application

SMP05 14/07/08 to 10/08/08

SMP06 11/08/08 to 14/09/08

SMP07 15/09/08 to 12/10/08

SMP08 13/10/08 to 09/11/08

SMP0910/11/08 to 14/12/08

SMP10 15/12/08 to 11/01/09

FRAIMS

100.00

100.00

100.00

100.00

100.00

100.00

Messaging

100.00

100.00

100.00

100.00

100.00

100.00

Local Payment System (LPS)

100.00

99.78

100.00

100.00

100.00

100.00

Programming Accounting System (PACS)

100.00

100.00

100.00

100.00

100.00

100.00

Resource Management (RM)

100.00

98.69

98.07

100.00

99.92

99.82

Customer Management System (CMS)

100.00

100.00

100.00

100.00

100.00

100.00

Incapacity Allowance (INCAP)

100.00

100.00

100.00

100.00

100.00

100.00

Income Support GB (ISCS)

100.00

100.00

100.00

100.00

100.00

100.00

Job Points

100.00

100.00

100.00

100.00

100.00

100.00

Job Seekers Allowance (JSA)

100.00

100.00

100.00

100.00

100.00

100.00

Labour Market System (LMS)

100.00

99.76

100.00

100.00

100.00

100.00

Social Fund (SFCS)

100.00

100.00

100.00

100.00

100.00

100.00

Employer Direct Online (EDON)1

100.00

100.00

100.00

100.00

100.00

100.00

Housing Benefit Subsidy Data Collection (HBSDC)

100.00

100.00

100.00

100.00

100.00

100.00

Employment Support Application (ESA)2

99.88

100.00

Customer information Service (CIS)

100.00

100.00

100.00

100.00

100.00

99.98

Pension Forecasting System (PFS)

100.00

100.00

100.00

100.00

100.00

100.00

Pension Services GB (PSCS)

100.00

100.00

100.00

100.00

100.00

98.59

Pension Services NI (PSCS)

100.00

100.00

100.00

100.00

100.00

100.00

Pension Transformation Programme (PTP)

100.00

100.00

100.00

100.00

100.00

100.00

CA

100.00

100.00

100.00

100.00

100.00

10Q.00

Disability Living Allowance (DLA)/Attendance Allowance (AA)

100.00

100.00

100.00

100.00

100.00

100.00

Child Support (CSCS)

100.00

100.00

100.00

100.00

100.00

100.00

CS2

100.00

99.15

99.98

97.14

97.71

99.46

CSA QMS

100.00

100.00

100.00

100.00

100.00

100.00

1 Employer Direct Online (EDON) only became one of the top 25 critical systems from SMP 01.

2 Employment Support Application (ESA) went live in October 2008 SMP08