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Compensation

Volume 488: debated on Monday 23 February 2009

To ask the Secretary of State for Work and Pensions on how many occasions compensatory payments have been made by (a) the Pension Service and (b) the Child Support Agency in each of the last 12 months; and what the total monetary value of such payments was in each of those months. (255757)

The Department is focused on providing high standards of customer service and seeks to provide rapid and satisfactory resolution of any customer complaints. In the event that agency error or delay may have an adverse effect on a customer, the Department operates a discretionary scheme providing financial redress. Under these arrangements a special payment can be made to compensate for the impact of any error on the customer.

The information requested is not available in the format requested. Such information as is available is in the following tables.

Compensatory payments authorised by month by the Pension, Disability and Carers Service

Number of payments authorised

Value of payments authorised (£000)

2008

January

613

1,414

February

562

1,338

March

467

1,128

April

609

1,360

May

592

3,044

June

630

1,765

July

804

2.311

August

695

2,210

September

825

2,126

October

756

2,046

November

695

2,078

December

684

1,990

Compensatory payments authorised by month by the Child Support Agency and the Child Maintenance and Enforcement Commission

Number of payments authorised

Value of payments authorised (£000)

2008

January

1,461

4,623

February

1,852

5,689

March

1,351

4,583

April

1,772

6,744

May

1,759

5,416

June

1,474

3,686

July

1,624

3,975

August

1,254

2,747

September

1,072

2,639

October

1,304

3,476

November

964

2,853

December

1,190

2,302

Notes: 1. The figures represent the number of payments authorised in each month. 2. Figures for the amount paid have been rounded to the nearest hundred pounds. 3. The figures do not include special payments awarded on an extra statutory basis or as part of a special exercise. 4. The Pension Service and the Disability and Carers Service were brought together into a single agency from 1 April 2008. The figures quoted reflect payments authorised by the Pension Service element of the new agency. 5. The Child Maintenance and Enforcement Commission replaced the Child Support Agency from 1 November 2008.