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Crisis Loans

Volume 488: debated on Monday 23 February 2009

To ask the Secretary of State for Work and Pensions (1) how many and what percentage of refusals of crisis loan applications were (a) subject to appeal and (b) overturned on appeal in each of the last four years; (255324)

(2) how long on average it took for successful crisis loan applicants to receive payment in each of the last four years;

(3) how long the process of appealing against refusal of a crisis loan application took on average in each of the last four years.

A first review is a review at Jobcentre Plus requested by an applicant. Data are not available on the number of refusals of crisis loan applications which were (a) subject to first review and (b) overturned on first review. This is because some crisis loan applicants apply for a review of a partial award and data are only available on the number of all crisis loan applications which were (a) subject to first review and (b) overturned on first review. Similarly, data are not available on the average time taken to process a first review of a refusal of a crisis loan application, but are only available on the average time taken to process all first reviews of crisis loan applications.

Information regarding reviews by the Independent Review Service is a matter for the social fund commissioner.

Crisis loan awards for items are normally sent by post, so data are not available on the average time taken for successful crisis loan applicants to receive payment. However, data are available on the average time taken to process all crisis loan applications, but not on the average time taken to process successful applications only.