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State Retirement Pensions

Volume 488: debated on Monday 23 February 2009

To ask the Secretary of State for Work and Pensions what percentage of basic state pension claim forms were processed within 60 days of receipt in (a) 2007-08 and (b) 2008-09 to date. (257099)

The answer is in the following table:

State pension clearance times




January YTD1 2008-09

Clear 95 per cent. of non-complex state pension claims within 60 days


Clear 91 per cent. of complex state pension claims within 85 days2


Clear at least 95 per cent. of new claims to state pension within 60 days3


1 YTD—Year To Date

2 Complex claims are claims to state pension from customers who have been widowed or divorced and the spouse's national insurance contributions are taken into consideration.

3 Target changed in 2008-09.


Pension Service Legacy System (The 2008-09 figure should be considered to be indicative at this stage) and The Pension Service Annual Report and Accounts 2007-08.