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Entry Clearances

Volume 488: debated on Monday 23 February 2009

To ask the Secretary of State for the Home Department what the average length of time taken by the UK visa clearance authorities in (a) India, (b) Pakistan, (c) Sri Lanka and (d) Zimbabwe to process each stage of visa applications was in the last 12 months. (254111)

Public service agreement (PSA) target times for processing visa applications during FY 2004-05 to FY 2007-08 were as follows:

PSA 1—90 per cent. of straightforward non-settlement applications processed in 24 hours

PSA 2—90 per cent. of non-settlement applications requiring further inquires to be processed within 15 working days

PSA 3—90 per cent. of applicants for settlement visas to be assessed or interviewed within in 50 working days.

Our performance against these targets in the countries specified in FY 2007-08 was as follows:

Percentage

FY 2007-08

PSA1

PSA 2

PSA3

India

92

95

97

Pakistan

87

92

87

Sri Lanka

72

71

56

Zimbabwe

87

81

86

Note:

The data are unpublished and should be treated as provisional.

Source:

Central Reference System, 11 February 2009

New Customer Service Standards for visa processing times were introduced in January 2009 and are published on the Border Agency’s Visa Services website, together with actual monthly processing times for each visa-issuing post.

These are end-to-end processing times which include processing at Visa Application Centres (run by our commercial partners) as well as processing at Visa Sections.