In December 2008 we arranged for Capita Teachers’ Pensions (TP), our pensions administrator, to write to all those pensioners who were known to be affected by this issue. The content of the letter was agreed across the public service pension schemes and provided a detailed explanation of how the calculation of an element of their pension, known as the guaranteed minimum pension, caused the overpayment. This was supported with a dedicated telephone helpline, which has received approximately 1,000 calls to date. TP will be writing again to those pensioners before the end of February to advise them of the impact on their pensions. At that time they will be provided with further information on how their revised pension amount has been calculated. A dedicated telephone service will continue to be provided to further assist those pensioners to understand their pension calculation.