The service level commitment within its franchise agreement requires Cross Country to call at Ashchurch station on Mondays to Saturdays. Four services to Birmingham New Street and two services to Cardiff Central are required to be provided. The current service level commitment commenced on 14 December 2008. The previous service level commitment required Cross Country to operate two services calling at Ashchurch in the direction of Cardiff Central. There are no current plans to change this current level of service.