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National Express East Anglia

Volume 488: debated on Tuesday 24 February 2009

To ask the Secretary of State for Transport when he next plans to meet the management of National Express to discuss the (a) level of their fares, (b) quality of their service and (c) morale of their staff. (257163)

In addition to regular general meetings with the Association of Train Operating Companies and representatives of the train operators, Department for Transport Ministers meet senior representatives of all GB train operators every four weeks specifically to discuss rail industry operational performance.

In addition, Departmental officials meet all franchise train operators every four weeks to discuss the delivery of franchise agreements and obligations.