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Social Services: Complaints

Volume 488: debated on Wednesday 25 February 2009

To ask the Secretary of State for Health (1) how many independent review panels were held in 2006 to 2008; and what assessment he has made of levels of complainant satisfaction with the process; (258472)

(2) how many social care complaints were independently investigated in 2006-07; and how many were found to be valid;

(3) how many complaints which were independently investigated under the social care complaints procedure which progress to stage 2 overturned the findings at the local resolution stage in the most recent period for which information is available.