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Energy Supply: Unfair Practices

Volume 488: debated on Wednesday 25 February 2009

To ask the Secretary of State for Energy and Climate Change what steps he is taking to eradicate sales malpractices by gas and electricity suppliers. (255331)

The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating gas and electricity supply, including the sales practice of suppliers. It is open to Ofgem to take enforcement action where it considers there has been a breach of any relevant licence condition or other obligations. In December 2008, Ofgem announced that it was fining Npower £1.8million for breach of its licence obligations for failing to take sufficient action to prevent mis-selling of energy contracts to customers.