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Postal Services: Rural Areas

Volume 488: debated on Wednesday 25 February 2009

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what recent representations he has received on the removal by Royal Mail of certain rural addresses from the national database of postcodes. (257551)

The Postcode Address File (PAF) is owned and managed by Royal Mail. The provision of this service is an operational matter for which Royal Mail has direct responsibility.

As specified under the Postal Services Act 2000 and as a condition of its licence, the company is obliged to maintain the PAF and to make it available to any person who wishes to use it on terms that are reasonable.

Postcomm, the industry regulator, will consider the merits of complaints about Royal Mail’s management of the PAF in accordance with its statutory duties.