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Telephone Preference Service: Charities

Volume 488: debated on Wednesday 25 February 2009

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what assessment he has made of the effects of registration with the telephone preference scheme on the ability of charities to raise funds through telephone appeals. (256812)

[holding answer 12 February 2009]: The Department has made no assessment of the effect of the registration with the telephone preference scheme (TPS) on the ability of charities to raise funds through telephone appeals. The effectiveness of the TPS is a matter for the Information Commissioner's Office.

The ability for consumers to register their wish not to be contacted unnecessarily by Direct Marketeers, whether they be charities or commercial organisations, is a key benefit of the telephone preference system.

Before they register with the TPS, consumers should bear in mind that they may miss out on calls from companies and charities that they would be happy to hear from. It is important to make sure that permission is given in advance to those companies and charities so they can continue to contact potential donors via the telephone.