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Child Benefit

Volume 488: debated on Friday 27 February 2009

To ask the Chancellor of the Exchequer what steps his Department (a) has taken and (b) plans to take to ensure that all relevant staff of HM Revenue and Customs (HMRC) are aware of the new targets relating to time taken to process claims for child benefit; and when he expects the first measures of HMRC performance against these targets to be published. (258637)

HMRC’s target to pay 69 per cent. of new child benefit claims in nine working days and all new claims in an average of 20 calendar days was introduced from April 2008.

HMRC made staff aware of the new target at the time it was introduced through a series of management communications and presentations. Individual contributions towards the claims target are also a feature of the annual performance agreements of relevant staff.

Outturn for 2008-09 will be available later in the year.