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Revenue and Customs: Working Hours

Volume 488: debated on Friday 27 February 2009

To ask the Chancellor of the Exchequer how many staff working at HM Revenue and Customs contact centres have (a) requested and (b) been granted flexible working hours. (258410)

To ensure that HM Revenue and Customs provides an appropriate service to its customers during its contact centre opening hours of 8am to 8pm, seven days a week, the Department's contact centres utilise over 50 different shift patterns. These provide a wide range of different working patterns for staff. The number of contact centres staff who have requested or been granted flexible working hours under the Work and Families Act 2006 is not available.