Under the terms of the Housing Prime Contract (HPC), Modem Housing Solutions (MHS) is not required to compensate occupants but does so voluntarily. The actual amounts and type of compensation paid is a private matter between MHS and the individuals concerned.
However, the circumstances under which it is paid are set out on the compensation page of the company's website at:
http://www.modernhousingsolutions.com/customer/customer_compensation.asp
Compensation to occupants does not absolve MHS of its contractual obligations to complete work to the standards required under the HPC.