The Department has not made an assessment of whether the inclusion of utilities within rent payments may increase the risk of eviction. Tenancy agreements should make clear what services are included within the rent.
CLG have issued guidance which makes clear we expect social landlords to maintain and sustain tenancies wherever possible, focusing on preventative approaches rather than eviction. The basic principles underpinning effective arrears management are well established but in these difficult economic times they become even more important.