To ask the Chancellor of the Duchy of Lancaster pursuant to the answer of 27 January 2009, Official Report, column 475W, on departmental standards, what steps (a) his Department and (b) 10 Downing Street is taking to reduce levels of avoidable contact with members of the public. (258671)

The role of the Cabinet Office is to coordinate and monitor the work of departments in reducing avoidable contact associated with the delivery of their services to citizens and businesses.