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Parents: Advisory Services

Volume 489: debated on Friday 20 March 2009

To ask the Secretary of State for Children, Schools and Families (1) how the effectiveness of the Parent Know How programme is measured; and what assessment has been made of that effectiveness; (264943)

(2) how many people have used the Parent Know How programme websites in each quarter since they were established;

(3) how many people have used the Parent Know How (a) instant messaging and (b) SMS service in each quarter since each was established;

(4) how many calls there have been to each Parent Know How helpline in each quarter since their establishment.

An independent evaluation of the Parent Know How programme was commissioned last year to look at the effectiveness of the telephone helpline and the pilot new services under the programme. The evaluation will support decisions we make about which of the pilot services we will continue to fund beyond June 2009. A full report will be published in the late spring.

The information requested about how many people have used the Parent Know How website, instant messaging and SMS services, and how many calls there have been to each helpline, in each quarter since the launch of the programme last year are as follows. Information about the quarter January-March 2009 will not be available until late April:

(i) Websites:

Quarter

April-June 2008

July-September 2008

October-December 2008

Total

Services: Got a teenager, thecoupleconnection, Contact a Family, Dad Talk, Dad's Space, Dad's Team, One Space, Netmums, Parent Supporters

26,417

80,215

187,146

293,778

(ii) Instant messaging and SMS services:

Quarter

April-June 2008

July-September 2008

October-December 2008

Total

Instant messaging services1: Live Talk

0

209

289

498

SMS services: Ask ACE Relate SMS

434

489

724

1,647

1 Service launched in July 2009

(iii) Telephone helplines

Calls made to telephone helplines

April-June 2008

July- September 2008

October- December 2008

Total

Advisory Centre for Education

33,395

10,669

14,783

58,847

Children's Legal Centre

4,978

6,752

7,070

18,800

Contact a Family

4,361

6,598

4,575

15,534

Family Rights Group

6,498

5,560

4,211

16,269

Gingerbread

2,544

2,923

2,434

7,901

ParentlinePlus

47,033

40,140

39,266

126,439

YoungMinds

2,501

1,985

2,437

6,923

Total

101,310

74,627

74,776

250,713