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Revenue and Customs

Volume 490: debated on Monday 23 March 2009

To ask the Chancellor of the Exchequer if he will establish a new range of contact points for the public for HM Revenue and Customs services in addition to existing helplines, co-located with other local and national information services. (264723)

Since December 2007, HMRC has co-located face to face advice services with six Jobcentre Plus branches, and two local authority offices. There are four further co-locations currently planned for 2009, three with local authorities and one with a Jobcentre Plus office. When an HMRC inquiry centre is relocated, the preferred option is to co-locate face to face services with central and local government departments, in line with the wider government service transformation agenda. Customers can also access HMRC information through the Directgov and Business Link websites.