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Energy: Consumers

Volume 490: debated on Monday 23 March 2009

To ask the Secretary of State for Energy and Climate Change what steps his Department is undertaking to promote the benefits of energy supplier switching to energy consumers who have not previously switched supplier. (256850)

The Department has funded with Ofgem the Energy Best Deal, a pilot scheme to train front-line advice workers to help low income householders get the best deal on energy bills. Last year, Ofgem conducted a probe into energy markets, which found that some customers needed more information to help them participate effectively in the market. Ofgem is now considering what other means can be used to increase customers’ involvement in the market.