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FCO Services

Volume 490: debated on Monday 30 March 2009

My noble Friend the Minister of State for Foreign and Commonwealth Affairs, Lord Malloch-Brown has made the following written ministerial statement:

FCO Services operates as a trading fund of the Foreign and Commonwealth Office (FCO). I have set the following performance targets for 2009-10:

An in-year surplus before interest and tax of at least £2.9 million.

A return on capital employed of at least 3.5 per cent. (weighted average).

Wider market revenue growth of 10 per cent. on that achieved in 2008-09.

A contribution to the FCO’s comprehensive spending review commitments by delivering £6 million of cumulative cash savings over the two years 2008-09 and 2009-10.

A utilisation rate for revenue earning staff of at least 75 per cent.

A customer satisfaction rating of at least 85 per cent. satisfied or very satisfied.

FCO Services will report to Parliament on its success against these targets through its annual report for 2009-10.