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Income Support

Volume 491: debated on Monday 20 April 2009

To ask the Secretary of State for Work and Pensions how many and what proportion of claims for income support took (a) fewer than five days, (b) between five and 10 days, (c) between 10 and 20 days, (d) between 20 and 30 days, (e) between 30 and 50 days, (f) between 50 and 100 days and (g) over 100 days to process in each of the last (i) 12 months and (ii) five years for which information is available. (266127)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State for Work and Pensions has asked me to reply to your question asking how many and what proportion of claims for Income Support took (a) fewer than five days, (b) between five and 10 days, (c) between 10 and 20 days, (d) between 20 and 30 days, (e) between 30 and 50 days, (f) between 50 and 100 days and (g) over 100 days to process in each of the last (i) 12 months and (ii) five years for which information is available. This is something which falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

In terms of volumes and percentages our benefit processing system records the number of Income Support claims processed within 1-5 days, 6-13 days and 13+ days. The data provided below regarding the volumes is displayed cumulatively for the first two time band sets—up to 5 days and then up to 13 days. The 13+ day column then shows the remaining total of claims processed beyond this time period. The percentage figures are not cumulative and are subject to rounding.

This data has been available since 2006. I have provided you with the yearly total for 2006/07 and 2007/08. I have also provided you with the in-month data for the last 12 months. The available information is in the attached annex.

Income support claims

Month

Income support processed in 5 days

Income support processed in 6-13 days

Income support processed in 13+ days

Percentage 1-5 days

Percentage 6-13 days

Percentage 13 days +

2008

March

33,239

54,079

10,129

51.8

32.5

15.8

April

38,051

65,258

13,011

48.6

34.8

16.6

May

36,986

61,197

12,533

50.2

32.8

17.0

June

38,332

64,702

11,902

50.0

34.4

15.5

July

42,586

71,927

13,455

49.9

34.4

15.8

August

40,102

67,602

12,688

49.9

34.3

15.8

September

39,899

68,768

13,952

48.2

34.9

16.9

October

42,244

73,510

15,908

47.2

35.0

17.8

November

33,205

54,565

14,815

47.9

30.8

21.4

December

23,973

36,914

9,044

52.2

28.2

19.7

2009

January

29,110

41,372

6,373

61.0

25.7

13.3

February

26,054

37,796

5,491

60.2

27.1

12.7

2006-07

344,758

650,823

224,478

39.4

35.0

25.6

2007-08

404,079

704,716

173,928

46.0

34.2

19.8