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Warm Front Scheme: Complaints

Volume 491: debated on Wednesday 22 April 2009

To ask the Secretary of State for Energy and Climate Change pursuant to the answer to the hon. Member for Braintree of 10 March 2009, Official Report, column 410W, on the Warm Front Scheme: Essex, what mechanisms his Department has put in place to record complaints about the Warm Front scheme. (269204)

The Department, and its predecessor DEFRA, has kept a record of all letters and emails it has received about Warm Front since January 2007 using an online correspondence tracking IT system. The total number of cases received by the Department is approximately 1,750. However not all of these cases will necessarily be complaints. DECC has recently put in place mechanisms for recording and monitoring all complaints received.