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Jobcentre Plus

Volume 491: debated on Wednesday 22 April 2009

To ask the Secretary of State for Work and Pensions how many Jobpoints have been set up outside Jobcentre Plus since their inception; and in what locations they have been set up. (261021)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked the acting chief executive to provide the right hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many and in what locations Jobpoints have been set up outside Jobcentre Plus since their inception. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

Locating Jobpoints with external partners is part of our vision to meet the challenge of helping more customers find jobs and remain in work using modern technology. In particular, we are keen to use this approach to focus more on customers with the greatest disadvantages and those who are not in touch with the labour market.

There are currently 108 Jobpoints located away from Jobcentre Plus offices. The locations of these Jobpoints are in the attached annex.

Annex: Locations of Jobcentre Plus Jobpoints

Libraries

Name

Location

Number of jobpoints

Ambleside

North West

1

Attleborough

East of England

1

Bakewell

East Midlands

1

Bewdley

West Midlands

1

Bramsholme

Yorks and Humber

2

Broadway

West Midlands

1

Brynmawr

Wales

1

Croxteth

North West

1

Dawlish

South West

1

Denbigh

Wales

1

Easterside

North East

1

Eckington

East Midlands

1

Gorleston

East of England

1

Grove Hill

North East

1

Hemlington

North East

1

Kelso

Scotland

1

Knighton

Wales

1

Loanhead

Scotland

1

Ludlow

West Midlands

1

MileCross

East of England

1

Newbridge

Wales

1

North Ormesby

North East

1

Peebles

Scotland

1

Prestatyn

Wales

1

Rhymney

Wales

1

Risca

Wales

1

Shotts

Scotland

1

Stourport

West Midlands

1

Swaffham

East of England

1

Watton

East of England

1

Wells Next sea

East of England

1

Ystrad

Wales

1

Adult Education Centres

Name

Jobcentre Plus

Number of jobpoints

University College, Worcester

West Midlands

1

Learning 744, Boscombe Bournemouth

South West

1

Thorntree Development and Training Centre, Thorntree

North East

1

New Mills Adult Education Centre

East Midlands

1

Children’s Centres

Name

Jobcentre Plus Region

Number of jobpoints

Broadwater Farm Primary School, Haringay

London

1

Integrated Children’s Centre, Cardiff

Wales

1

Robert Owen Early Year Centre, Greenwich

London

1

The Children’s Centre, Bradford

Yorkshire and Humberside

1

Tipton Children’s Centre, Tipton

West Midlands

1

Warren Hills Children’s Centre, Leicester

East Midlands

1

Gilmerton Children Centre, Edinburgh

Scotland

1

Community Centres

Name

Jobcentre Plus Region

Number of jobpoints

Beaumaris Community Centre

Wales

1

Killamarsh Community Centre

East Midlands

1

Prisons

Name

Jobcentre Plus Region

Number of jobpoints

Acklington

North East

2

Brixton

London

2

Featherstone

Yorkshire and Humberside

1

Leeds

Yorkshire and Humberside

2

Lewes

South East

2

Ranby

East Midlands

2

Swansea

Wales

2

Woodhill

East of England

2

Hollesley Bay

East of England

1

Northallerton

North East

2

Glen Parva

East of England

2

Rochester

South East

2

Leisure Centres

Name

Jobcentre Plus Region

Number of jobpoints

Rainbow Leisure Centre, Middlesbrough

North East

1

Tonyrefail Leisure Centre, Rhondda

Wales

2

Neptune Centre, Middlesbrough

North East

1

Local authorities

Name

Jobcentre Plus Region

Number of jobpoints

Birkenhead

North West

1

Rock Ferry

North West

1

Llandeilo

Wales

1

Wychavon

West Midlands

1

Caerphilly

Wales

l

Centenary Court

Bradford

1

One Stop Shops

Name

Jobcentre Plus Region

Number of jobpoints

Boness

Scotland

1

Bromyard

West Midlands

1

Denny

Scotland

1

Droitwich

West Midlands

1

Halewood

North West

2

Kilsyth

Scotland

1

Motherwell

Scotland

1

Supermarkets

Name

Location

Number of jobpoints

ASDA

Swindon

1

Co-op

Teignmouth

1

Others

Name

Location

Number of jobpoints

Arts Factory

London

2

Bloxwich

West Midlands

1

Bulith Wells Enterprise Centre

South West

1

Careers West Wales

Wales

1

Cyfle Ffestiniog Cyf

Wales

1

Hemlington Comm. Partnership

North East

1

Ledbury Info Hereford Hlp Pnt

West Midlands

1

Llantwit Major Outreach Office

Wales

1

LymeNet Community Learning Centre

South West

1

North Lanarkshire Volunteer Development Agency

Scotland

1

Norton Radstock Infoplus

South West

1

Stansted Airport

East of England

1

St. Helen’s Starting Point

North West

1

Trafford Centre

North West

2

Treharris Communities First

Wales

1

Working for Families Fund

Scotland

1

Wythenshawe Forum Futures

North West

2

To ask the Secretary of State for Work and Pensions what estimate he has made of (a) the number of people who have used the Jobcentre Plus rapid response service in the last 12-months and (b) the number and proportion of those people who found employment through the service. (262512)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves dated 21 April 2009:

The Secretary of State has asked me to reply to your question asking what estimate he has made of (a) the number of people who have used the Jobcentre Plus rapid response service in the last 12 months and (b) the number and proportion of those people who found employment through the service. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The rapid response service (RRS) was expanded in November 2008. The service is now available whenever an employer is faced with a possible need to make people redundant. We contact each employer who notifies the Insolvency Service of a proposal to make 20 or more people redundant at one establishment. We also offer RRS support to other employers who we know are going to make people redundant whenever we judge that the potential impact on the local labour market of the cumulative effect of recent redundancies justifies using RRS.

Since the service was expanded, over 1,000 employers have accepted offers of RRS support for employees facing redundancy, or the possibility of redundancy. Our administrative records suggest that, all told, more than 150,000 employees were facing possible redundancy in those situations.

We do not record the numbers of people finding jobs during the delivery of RRS support. The RRS is just one part of the overall service we provide to people who lose their jobs and need help to move back into work as quickly as possible.

To ask the Secretary of State for Work and Pensions how many (a) benefit delivery centres, (b) customer-facing jobcentres and (c) contact centres Jobcentre Plus operated in each (i) region and (ii) Jobcentre Plus District in each year since 2002. (264260)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked the acting chief executive to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many (a) benefit delivery centres, (b) customer-facing jobcentres and (c) contact centres Jobcentre Plus operated in each (i) region and (ii) Jobcentre Plus District in each year since 2002. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

Jobcentre Plus inherited around 1,500 offices from the merger of the Benefits Agency and the Employment Service in 2002. We have modernised our Jobcentre network to improve customer service, rationalising our estate to provide excellent coverage with integrated customer facing offices, at the same time reducing cost to the tax payer. We remain the largest office network in Government with 741 modern Jobcentres. These offices are supported by modern Contact Centres and main Benefit Delivery Centres.

The great majority of our services (in common with most large, modern organisations) are now delivered through the telephone and internet. For example, to give customers more convenient access, we have around half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.

Our Contact Centre network was set up in 2006 and there are currently 31 Contact Centres. Our Benefit Delivery Centre network was established in late 2007 with 79 centres and all remain in place. The information you have requested is only available at regional/country level and can be found in the following tables.

Current Jobcentre Plus Customer-Facing Offices as at 30 March 2009 (By Region)

Regions/Country

Benefit Delivery Centres

Customer Facing Jobcentres

Contact Centres

East of England

6

57

2

East Midlands

7

53

3

London

7

74

0

North East

3

45

2

North West

12

97

6

Scotland

9

99

3

South East

8

74

0

South West

6

57

4

Wales

5

63

4

West Midlands

8

63

3

Yorkshire and the Humber

8

59

4

Totals

79

741

31

Source:

Jobcentre Plus

Jobcentre Plus offices open to the Public (now all modernised): 2002 to 30 March 2009

January each year

Region/Country

30 March 2009

2009

2008

2007

2006

2005

2004

2003

2002

East of England

57

57

66

67

72

84

85

90

90

East Midlands

53

53

54

56

69

71

75

83

83

London

74

77

80

90

114

121

132

138

139

North East

45

45

47

49

53

60

64

65

65

North West

97

97

104

112

129

139

153

160

160

Scotland

99

99

100

103

125

139

150

153

153

South East

74

74

77

82

97

107

121

123

123

South West

57

57

79

83

91

102

114

118

118

Wales

63

63

63

64

87

95

108

111

111

West Midlands

63

63

67

79

98

105

108

115

116

Yorkshire and the Humber

59

59

60

61

68

79

87

88

88

Totals of all regions

741

744

797

846

1,003

1,102

1,197

1,244

1,246

Note:

The Jobcentre Plus customer facing service delivery network comprises of Jobcentres, Benefit Delivery Centres, and Contact Centres. Head office, regional offices and district offices are not included. Contact Centres operate nationally and their location bears no relation to the customers they serve.

Source:

Jobcentre Plus