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Jobcentre Plus: Manpower

Volume 491: debated on Wednesday 22 April 2009

To ask the Secretary of State for Work and Pensions how many (a) permanent, (b) temporary and (c) agency staff were employed in (i) benefit delivery centres, (ii) customer-facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre Plus district (1) in each year since 2002 and (2) in each of the last 24 months. (264262)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many (a) permanent staff (b) temporary and (c) agency staff were employed in (i) benefit delivery centres, (ii) customer facing jobcentres and (iii) contact centres operated by Jobcentre Plus in each (A) region and (B) Jobcentre Plus district (1) in each year since 2002 and (2) in each of the last 24 months. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The great majority of our services (in common with most large, modern organisations) are now delivered through the telephone and internet. For example, to give customers more convenient access, we have around half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.

I have placed the available information in the Library. Unfortunately we are unable to provide information prior to April 2003, and for the period from April 2003 to November 2007 are unable to break this down by region or district. We are also unable to provide information on numbers of agency staff. The tables provide for each month from December 2007 the number of full time equivalents (FTEs) employed in each region and district in benefit delivery centres, customer facing jobcentres and contact centres within Jobcentre Plus.

To ask the Secretary of State for Work and Pensions how many Jobcentre Plus staff there are in each function. (266129)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus staff there are in each function. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The table in the attached Annex shows the number of people recorded as deployed to standard functional areas in Jobcentre Plus during February 2009. In addition to staff deployed on these activities there are also around 2,500 people in Directorates that support Jobcentre Plus operations. People in these roles undertake a wide variety of activities that are not recorded separately and are not included in the table.

Jobcentre Plus staff by activity—Full-time equivalents

Jobcentre Plus Activities

February 2009

Income Support new claim processing

712

Income Support claims maintenance

2,117

Jobseekers Allowance new claims processing

2,446

Jobseekers Allowance claims maintenance

1,604

Incapacity Benefit new claims processing

301

Incapacity Benefit claims maintenance

1,889

Employment and Support Allowance new claims processing

1,126

Employment and Support Allowance claims maintenance

612

Social Fund activities

2,818

Other benefit processing and maintenance activities

7,815

Benefit telephony team

3,708

Debt referrals activities

395

Benefit management

541

Fraud Investigation Service

2,781

Customer Compliance Service

833

Personal Adviser Activities (includes Management and Support)

13,968

Employer vacancy handling

1,393

Job enquiry activity

64

3rd party provision management

240

E-Social Fund

112

Job Search Review activities

5,232

Allowance payment processors

231

Disability services

85

Employment Zones initiatives

31

New Deal for Disabled People

4

Customer Service Manager

1,490

Jobcentre Manager

571

National Sales Team

59

Access to Work (includes Management and Support)

242

Contact Centre agents

5,999

Business support activities

6,346

Source:

Activity Based Management Information Portal