The Department set up a project team to respond to the policy and operational issues raised by the report findings. A number of issues were identified, in particular training, childcare and raising the profile of New Deal for Lone Parents (NDLP) and, as a result, the following steps have been taken to address those issues identified:
Refresher training and clear desk aids have been provided in the use of the Labour Market System. In addition, clearer guidance concerning the definition of participation in NDLP has been published;
A range of strategies have been developed to help change the attitudes of parents and advisers to focus on the positive outcomes children gain from formal childcare;
Key messages have been provided to Jobcentre Plus staff to emphasise the gains to be made by a parent moving into work and the impact on child poverty;
A lone parent caseload strategy was developed to raise the awareness and understanding of NDLP and encourage advisers to explicitly promote its benefits and invite a greater number of lone parents to participate in the NDLP programme; and
Jobcentre Plus delivered a series of workshops to lone parent advisers which focused on the key interviewing and influencing techniques that advisers need to assist lone parents engage with NDLP.