Skip to main content

NHS: Telephone Services

Volume 491: debated on Thursday 23 April 2009

To ask the Secretary of State for Health how long Estates Return Information Collection data indicate each NHS trust took on average to answer a call made to its main telephone number in the most recent month for which figures are available. (269099)

The information available relates to the average time to pick up new incoming calls to the national health service organisation’s main telephone number across a representative period of not less than one month within the reporting year. The information for the latest period, 2007-08, has been placed in the Library.

The information is collected on a compulsory basis from NHS trusts, except foundation trusts who can provide the data on a non-compulsory basis if they wish. The information has been supplied by the NHS and has not been amended centrally. The accuracy and completeness of the information is the responsibility of the provider organisation.