To ask the Secretary of State for Transport what percentage of licence renewal application forms have been lost by the Driver and Vehicle Licensing Agency prior to processing in each of the last five years; and what percentage of lost forms were subsequently traced in each year. (270661)

The Driver and Vehicle Licensing Agency (DVLA) does not hold the information in the requested format.

However, a measure of process accuracy and loss is available from complaints statistics. In the financial year 2008 to 2009, DVLA issued 8.6 million driving licences. In the same period it received 1,584 driving licence related complaints (including medically related complaints). The Driver and Vehicle Agency does not hold a record of the numbers of driving licence applications lost before being processed at the Agency, nor those which are subsequently traced within the Agency.