Key targets have been set for the chief executive of the Defence Vetting Agency for financial year 2009-10. These are provided below.
Key target 1: External validation of quality
To achieve at least a 98 per cent. satisfaction rating with 200 cases independently selected and reviewed from a random sample of Security Check (SC) and Developed Vetting (DV) cases completed in the preceding 12-month period.
Key target 2: Delivering customer service
To maintain customer service excellence accreditation.
Key target 3: Completing routine cases
a. To complete 85 per cent. of Counter Terrorist Checks (CTC) within 30 calendar days.
b. To complete 85 per cent. of SCs within 30 calendar days.
c. To complete 85 per cent. of Defence DVs within 100 calendar days.
Key target 4: Completing priority cases
a. To complete 90 per cent. of CTCs within 10 calendar days.
b. To complete 90 per cent. of SCs within 10 calendar days.
c. To complete 85 per cent. of Defence DVs within 30 calendar days.
Key target three and four represent net performance that excludes delays outside of DVA control.
Key target 5: Completing aftercare cases
a. All aftercare incident reports to be taken into action within seven calendar days of receipt.
b. 80 per cent. of Scheduled Aftercare to be taken into action within 30 calendar days of the due date.
Key target 6: Improving efficiency
To reduce the unit cost of output by 2 per cent.